Frequently Asked Questions (FAQ)

Your home will be cleaned by 1-2 reliable, background checked, and trustworthy individuals.

As a professional and trusted house cleaning service in The Villages, Florida, sending a well selected crew that respects your home and belongings is not only important to us, it’s necessary. In rare cases, we may send a team of three, but for a variety of reasons, including your safety, we avoid the practice.

No, you do not have to be home during the cleaning – but if you are, we’re happy to see you!

Some of our clients prefer to be home the entire time and we love them for it. Others prefer to greet us when we arrive then leave the home while we clean. We want you to be comfortable with our services to you either way!

Most of the clients prefer to continue with their activities and use a lock-box with code or hide the key but we promise – if you are home each and every time, we will no doubt enjoy the company!

Not at all! The Villages Maid Service provides all necessary cleaning supplies and equipment.

In fact, it’s preferred that you allow us to use our products / equipment so that we can ensure the final result is to standard.

Should you have a specific product you would like used, please email us at: service@thevillagesmaidservice.com or call: (352) 247-2028 to discuss.

The Villages Maid Service accepts Visa, Mastercard, Discover, and American Express credit cards, as well as bank debit cards.

We do not accept cash or checks. When you set up your cleaning, we require a credit or debit card on file. The day after your service is complete, we will charge your card for the agreed upon amount.

Yes, The Villages Maid Service proudly offers a satisfaction guarantee.

While we do not anticipate any issues with your service – in fact, we think you’ll be thrilled! – mistakes can happen.

Should a mistake occur, we will promptly return to your home to correct any oversights. While we do not offer a specific money back guarantee, we will work diligently to fix any issues that may come up.

If you need to reschedule your service for any reason, simply call or email us at: service@thevillagesmaidservice.com or call: (352) 247-2028 to schedule a new date and time.

We’re here to work around your scheduling requirements so please let us know what works best for you and we will do our best to accommodate. We do not charge for reschedules as long as we are notified by 8:00 am the day of your cleaning.

We do not charge for cancellations as long as we are notified by 8:00 am the day of your cleaning.

Please do note, however, that if we arrive at the home and cannot gain entry for any reason, we do have to charge for the lock out / turn away to cover the time and resources that were needed to get a team to your home.

Please contact us at: service@thevillagesmaidservice.com or call: (352) 247-2028 should you need to cancel your cleaning appointment.

Yes, you may leave a tip or end of your bonus to your cleaning technician!

Our amazing cleaning techs are thrilled to receive them. Cash gratuities should be given directly to the cleaning staff at the time of your visit.

End of year bonuses: If you are interested in leaving an end of the year bonus, unless specified, all gratuities will be pooled into a general cleaning tech bonus fund to be divided equitably among all cleaning techs who have cleaned your home unless otherwise specified.

No, we do not require signed contracts or ongoing commitments to work with The Villages Maid Service.

Instead, we will ask you to review a service agreement that outlines your service details plus other important account information. This ensures that we clearly understand the scope of work, your expectations, and we’ve set up your account correctly to ensure a flawless service.

Yes, we can move furniture under 10 lbs when it makes sense to do so.

For liability reasons, we are unable to move items heavier than 10 lbs. If you need something over 10 lbs cleaned, please move the item prior to our arrival and we will clean under and behind it.

Yes, please do – we love hand written notes! 

Great communication is crucial to maintaining a good business relationship. We welcome all feedback about our services and if there is anything we can do to help you, please let us know – it’s our privilege to help.

While a note with instructions is perfectly acceptable, it would be great to send over an email to: service@thevillagesmaidservice.com or call: (352) 247-2028 so that we can personally ensure your request gets fulfilled.